At Hibiscus Gallery, we are committed to providing our customers with authentic, original artwork by established and emerging artists. Because of the unique and collectible nature of the works we sell, our Returns & Refunds Policy is designed to be clear, fair, and reflective of the care required in handling fine art.
1. All Sales Are Final
All artworks sold on Hibiscus Gallery are final sale.
Once an order is confirmed and payment is processed, there is a 48-hour order processing period. Within this period, the buyer will have the opportunity to cancel the order and receive a full refund. After this period, your order cannot be canceled or returned unless there was an error in fulfillment.
2. Damaged Items
We ensure that our artists and carriers execute sufficient, protected packaging of artwork prior to shipment. Once a package is marked as delivered or picked up by the carrier through our tracking system, we are no longer liable for the package.
If your artwork arrives damaged or defective, please contact us within 3 days of delivery at hello@hibiscusgallery.org with:
- Your name and order number
- A description of the damage or defect
- Photos showing the issue
Hibiscus Gallery will review the claim and, if valid, will issue a shipping insurance claim with the carrier.
Note: Damage claims must be reported within 72 hours of delivery. Any damage reported after this period will not be eligible for a refund.
3. Errors in Fulfillment
If Hibiscus Gallery sends the wrong artwork, we will correct the error at no additional cost.
To be eligible for a refund due to an error, please report any errors within 7 days of receipt and include photos. The art must also be returned before we can process your refund. Shipping and packaging costs will be covered.
4. Returns Procedure (If Applicable)
If a return is approved under the conditions above:
- Hibiscus Gallery will provide a return authorization and shipping instructions.
- Customers are responsible for packaging the artwork securely for return shipping and providing photographic evidence of such.
- Refunds will be processed within 14 business days of receiving the returned item in its original condition.
- Returns without prior authorization will be accepted but not refunded.
5. Contact Information
For all returns, damages, or fulfillment issues, please contact: hello@hibiscusgallery.org
We aim to respond to all inquiries within 3 business days.